Return and Refund Policy

Last updated: April 13, 2022

Thank you for shopping at Mohendra Dutt& Sons.

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased from us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Mohendra Dutt & Sons.

Goods refer to the items offered for Sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Mohendra Dutt & Sons, accessible from

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation/ Return Rights

You are entitled to cancel your Order within 2 days without giving any reason for doing so.

The deadline for returning an order is 7 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, You must inform us about your decision by means of a clear statement. You can inform us about your decision by:

By email:

By phone number: +918017000027

By mail: 64, Sitaram Ghosh Street, Kolkata – 700009 West Bengal, India

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will incur some fees ( like bank charges for COD payment and transaction fee for online payment) for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  1. The Goods were purchased in the last 7 days
  2. The Goods are in the original packaging
  3. In case of any physical damage(in transit), a photo is needed as a proof.

The following Goods cannot be returned:

  1. The supply of Goods made to Your specifications or clearly personalized.
  2. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  3. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  4. The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

After a return request is made we shall initiate a return pick up via our logistics services . If no return pickup service is available at that particular pin code then the customer have to send the product. The goods sent shall be packed in their original packaging. Therefore, we recommend you to please check the items received within the stipulated time of return policy. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:

By phone number: +918017000027

By mail: 64, Sitaram Ghosh Street Kolkata– 700009 West Bengal, India